• Reporting to:    CEO
  • Place of the position: Addis Ababa
  • Term of employment: permanent
  •  General Duties and Responsibilities

   Responsible for Product Development, Tour Operation Management, Marketing Management, MICE Management, Ticketing, Car rental, Pricing, Contract management, Quality management, Agent management functions. Designs flexible itineraries, individual and group tour packages for domestic, inbound and outbound tourism activities. Ensures that flexible and customized tour service prices are prepared. Responsible for directing, coordinating, controlling and managing car hire activities, MICE and travel services- facilitating domestic and international air tickets, reservations.

  • Specific Duties and Responsibilities (but not limited to)
    • Plans, organizes, directs, coordinates, controls and manages the overall activities of the department.
    • Efficiently responding to and communicating with individuals, groups, tour operators of different countries, as well as locally who are looking for tour services.
    • After conducting a thorough market research carefully prepares individual and group package tour and other service prices and from time to time revises same depending upon market condition, research and competitors’ analysis.
    • Prepare comprehensive itinerary planning. Provide convenient, cost effective interaction options
    • Define service standard and service delivery charter for tour guides, accommodation and other value chain service providers
    • Monitor contract and service level agreements with external service providers
    • Oversee onsite visit and package design ideas for inspectional and study tours 
    • Monitor client services provided by suppliers, collect client feedback, compile and analyze information collected from clients, identify gaps, work with agents and suppliers to improve services
    • In accordance with the existing international rules and regulations, responsibly sale and issue international and domestic air tickets for customers and monitor the performance of sales agents
    • Execute plans and schedules to ensure efficient and effective service delivery
    • Lead business case development for strategic initiatives, new projects, diversified businesses and programs;
    • Design and implement product strategy; define product development and improvement plans, drive execution and track product performance; and coordinate launching of new products and measure their success
    • Develop customer acquisition and retention strategy and best practices
    • Measures company image building, Visibility and customer satisfaction on a continuous basis.
    • Conducts marketing intelligence activities
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  • Qualifications
    • Education- MBA/MA/MBL or Bachelor of Art Degree   in Business Management or Marketing or Economics, Hotel and Tourism or related fields 
    • Experience–: Eight /Ten years of total work Experience respectively, Out of it 2/4 years at managerial or supervisory level in Similar and related Business companies
    • Competencies
  • Negotiation skill
  • Industry/market knowledge and expertise
  • Fast and realistic Decision-Making
  • Critical Thinking and Problem-Solving
  • Planning and Organizing
  • Team Work
  • Leadership
  • Conflict Management
  • Business Negotiation
  • Customers Management
  • Employee relationship management
  • Salary & Benefit Package
  • Salary:   as per the Company’s Scale 

Additional benefits: as per the company HR manual will be provided

Job Type: Full Time
Job Location: Haile Gebreselassie Street Comet Building 1st floor; Next Axum Hotel Tel: 0116 686061

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